Clear answers before you begin your request.

Use the service-specific request panel or visit Check Availability. Provide the service, date, location, passenger or guest count, timing, preferences, and any special requirements. The team will review the request before confirming availability.

No. A submitted form is an availability request. A reservation is confirmed only after the requested service is reviewed, final details and pricing are approved, required agreements are completed, and any required payment or deposit is received.

Book as early as possible for weekends, holidays, major events, specialty vehicles, private jets, yachts, penthouses, group transportation, and complex VIP itineraries. Short-notice requests may be accepted when availability allows.

Yes, urgent requests can be submitted, but fulfillment depends on service availability, location, vehicle or provider access, timing, required documentation, and payment. Call 845-479-6709 after submitting the request when the need is time-sensitive.

Pricing varies by service, date, duration, mileage, route, passenger count, vehicle or aircraft class, location, minimum hours, delivery, waiting time, staffing, add-ons, and availability. Displayed vehicle rates are starting rates unless a final written quote states otherwise.

A deposit, authorization, or full payment may be required to secure a service. The amount and payment schedule depend on the booking type, provider terms, date, and level of coordination. Payment requirements are provided before confirmation.

Fleet images represent the vehicles and categories offered through the service network. Exact year, color, configuration, and availability must be confirmed for the requested date. A comparable option may be offered when the preferred vehicle is unavailable.

Requirements may include a valid driver’s license, minimum age, identity verification, approved payment method, insurance documentation, security deposit, signed rental agreement, and driving-history review. Exact requirements vary by vehicle and provider.

Yes. Include the preferred model, color, configuration, and occasion in the request. The team will confirm whether that exact option is available or present the closest suitable alternative.

Delivery and pickup may be available depending on the vehicle, location, timing, service area, and provider terms. Additional delivery, mileage, toll, parking, or retrieval fees may apply.

Mileage allowances vary by vehicle and agreement. The final quote or rental agreement will state included mileage, excess-mileage charges, geographic restrictions, fuel requirements, and any prohibited use.

Point-to-point service covers a planned pickup and destination. Hourly service keeps the chauffeur and vehicle available for an approved period, which is better for meetings, shopping, dining, events, waiting time, and multiple stops. Minimum-hour requirements may apply.

Airport transfer requests are accepted for JFK, LaGuardia, Newark, Teterboro, Westchester County, other regional airports, private terminals, and FBOs based on availability and service area.

Flight details help the team coordinate the scheduled pickup, but waiting-time terms and driver adjustments vary by booking. Provide the airline, flight number, terminal, arrival date, and a reachable contact. Updated instructions should be shared when travel plans change.

Yes, meet-and-greet, personalized signage, luggage assistance, child seats, additional stops, and extended waiting time may be requested. Availability and additional charges are confirmed during review.

Yes. Luxury SUVs, Mercedes Sprinters, minibuses, coaches, and mixed fleets may be requested. Provide the exact passenger count, luggage quantity, pickup windows, and any mobility or equipment requirements so the correct vehicles can be planned.

Yes. Requests can include airport arrivals, hotel transfers, speaker movement, executive vehicles, Sprinters, coaches, multiple pickup windows, guest lists, signage, roadshows, and event transportation.

Recurring executive routes, regular airport transfers, client transportation, monthly transportation needs, and ongoing corporate coordination may be requested. Account structure and payment terms are reviewed based on volume and service requirements.

Yes. Multi-vehicle and mixed-fleet planning is available for corporate events, delegations, weddings, conferences, productions, and group transportation. A complete itinerary and primary on-site contact are recommended.

Exact addresses may be withheld until the property and reservation are approved. Availability, location details, house rules, identity requirements, occupancy limits, pricing, deposits, and check-in instructions are provided during confirmation.

Yes. You may request airport pickup, grocery pre-stocking, dining reservations, private chef support, flowers, décor, housekeeping, errands, transportation, security, and other approved arrival or stay services.

Provide the departure and arrival locations, dates, passenger count, aircraft preference, luggage, schedule flexibility, and special requirements. Aircraft options, operator details, pricing, documentation, agreements, and payment are presented after review.

Yes. Yacht requests may include leisure, birthdays, anniversaries, proposals, client entertainment, corporate gatherings, photography, catering, décor, music, transportation, and concierge support. Vessel capacity and itinerary rules are confirmed before booking.

Requests may include dining, reservations, errands, personal assistance, travel planning, transportation, shortlet preparation, yacht experiences, private aviation support, celebrations, security, client hosting, and complete VIP itineraries. Fulfillment depends on availability, legality, provider access, and payment.

Yes. The VIP Experience request can combine vehicles, chauffeur service, airport transfers, private aviation, yacht experiences, shortlets, security, dining, celebrations, and concierge support.

Changes may be requested, but approval depends on availability, provider terms, timing, route, date, service scope, and any price difference. A change is not effective until it is confirmed in writing.

Cancellation terms vary by service, provider, date, and agreement. Some deposits, administrative fees, vendor payments, or late-cancellation charges may be nonrefundable. Review the booking confirmation and Cancellation Policy for the applicable terms.

No. Refund eligibility depends on the service agreement, cancellation timing, provider costs, completed work, nonrefundable payments, and the reason for cancellation. See the Refund Policy and the terms included with the confirmed reservation.

Safety and operator decisions take priority. Weather-related changes, delays, substitutions, rescheduling, or cancellation are handled according to the applicable operator and service agreement. Related ground or concierge services may have separate terms.

Review the Privacy Policy, Terms and Conditions, Cancellation Policy, and Refund Policy. Confirmed services may also include separate provider or transaction-specific agreements.