Terms and Conditions

1. Acceptance of Terms

Please read these Terms before using the website or submitting a request. If you do not agree, do not use the website or request services.

Additional terms may apply to a specific vehicle, chauffeur, aircraft, yacht, property, payment, operator, vendor, event, or itinerary. If there is a conflict, the signed transaction-specific agreement controls for that transaction, except that no agreement will limit a right that cannot legally be waived.

2. Eligibility and Authority

You must be at least 18 years old and legally capable of entering into a contract to use this website or submit a request.

If you act for a company, organization, passenger, guest, client, family member, or other person, you represent that you have authority to provide the information, make the request, accept applicable terms, and arrange payment on their behalf.

Certain services may impose additional age, licensing, identity, insurance, payment, security, or eligibility requirements.

3. The Role of Yankee Luxury Co.

Yankee Luxury Co. provides luxury mobility, booking assistance, concierge support, and service coordination. Depending on the request, we may provide a service directly, arrange it through an affiliate, or connect you with an independent third-party provider.

Unless expressly stated in a signed writing, we do not own or operate every vehicle, aircraft, yacht, property, venue, restaurant, or other service displayed or requested through the website.

Independent providers control operational decisions within their authority, including safety, eligibility, routing, staffing, weather decisions, property rules, vessel or aircraft operation, and legal compliance.

4. Requests, Quotes, and Confirmation

Submitting a form, calling, emailing, selecting a vehicle, or receiving an automated message does not create a confirmed reservation.

A request becomes confirmed only when:

1. Availability has been reviewed;
2. The final service scope and price have been provided;
3. You have accepted the applicable quote or agreement;
4. Required identity, eligibility, or payment checks have been completed; and
5. We or the applicable provider issue written confirmation.

We may decline or modify a request based on availability, service area, safety, legal restrictions, provider rules, payment risk, incomplete information, or operational limitations.

Images, descriptions, capacities, amenities, colors, models, layouts, and specifications are provided for general reference. Exact assignments and details must be confirmed in writing.

5. Pricing, Fees, Deposits, and Payment

Website prices, vehicle rates, and promotional amounts are starting rates or estimates unless expressly identified as a final total.

Final pricing may depend on date, duration, mileage, route, location, passengers, luggage, minimum hours, waiting time, overtime, delivery, fuel, tolls, parking, taxes, insurance, security deposits, staffing, repositioning, cleaning, add-ons, provider charges, and availability.

Before payment is requested, the applicable quote or checkout communication will identify the service price and any mandatory charges known at that time. Charges caused by later changes, overtime, damage, fines, tolls, cleaning, excess mileage, additional stops, or other post-booking events may be billed afterward when authorized by the agreement.

A deposit, payment authorization, security hold, or full payment may be required. A reservation is not secured until the required payment is successfully received and written confirmation is issued.

You authorize us and our payment providers to charge the approved amounts and any properly documented additional charges permitted by the applicable agreement.

You remain responsible for payment even when another person, company, or guest is expected to reimburse you.

6. Changes, Cancellations, and Refunds

Changes are subject to availability and may result in revised pricing, provider terms, minimums, or cancellation treatment. A change is effective only after written confirmation.

Cancellations are governed by the transaction-specific agreement and our Cancellation Policy. Refund eligibility is governed by the applicable agreement and our Refund Policy.

Nonrefundable amounts may include administrative work, vendor commitments, deposits, payment-processing costs where legally permitted, custom arrangements, and services already performed.

Failure to appear, provide required documents, meet eligibility rules, or arrive within an applicable grace period may be treated as a cancellation or no-show.

7. Vehicle Rental Terms

Self-drive vehicle rentals may require a valid driver’s license, minimum age, identity verification, insurance approval, payment authorization, security deposit, driving-history review, and a separate rental agreement.

The renter and authorized drivers must:

• Use the vehicle lawfully, carefully, and only within approved geographic and mileage limits.
• Not allow an unauthorized person to drive.
• Not use the vehicle for racing, speed testing, towing, rideshare, illegal activity, off-road use, or any prohibited purpose.
• Follow fuel, charging, mileage, parking, toll, smoking, pet, cleaning, and return requirements.
• Promptly report accidents, damage, theft, tickets, impoundment, warning lights, or mechanical issues.
• Pay authorized charges for damage, loss, excess mileage, fuel, charging, tolls, fines, cleaning, late return, recovery, and other responsibilities stated in the rental agreement.

Vehicle availability, color, model year, trim, specifications, and delivery location are subject to final confirmation.

8. Chauffeur and Airport Transfer Terms

Chauffeur and airport services are based on the confirmed pickup time, route, passenger count, luggage, vehicle assignment, waiting terms, and service duration.

Additional charges may apply for overtime, waiting time, additional stops, route changes, parking, tolls, airport or venue fees, excessive cleaning, damage, or services outside the confirmed itinerary.

You are responsible for providing accurate flight, terminal, pickup, contact, passenger, luggage, child-seat, accessibility, and destination information. Flight monitoring does not eliminate the need to notify us of changes.

Passengers must follow driver instructions, seat-belt laws, occupancy limits, and safety requirements. Drivers may refuse unsafe, unlawful, abusive, or disruptive conduct.

9. Corporate, Event, and Group Transportation

The booking contact is responsible for accurate itineraries, guest lists, pickup windows, on-site contacts, passenger counts, luggage, accessibility needs, and changes.

Multi-vehicle, roadshow, conference, delegation, and event services may require minimum hours, dispatch coordination, staging plans, permits, parking, venue access, signage, or a dedicated coordinator.

Changes made by guests, event staff, or unauthorized persons may be declined unless approved by the booking contact or otherwise permitted in writing.

10. Private Aviation Requests

Unless expressly stated otherwise, Yankee Luxury Co. is not the direct air carrier and does not exercise operational control over aircraft.

Flights are performed by properly authorized third-party operators selected or presented for the requested itinerary. The operator retains responsibility for aircraft operation, crew, safety, weather, routing, baggage restrictions, passenger acceptance, and regulatory compliance.

Aircraft options, schedules, passenger capacity, baggage, catering, pets, international documentation, de-icing, repositioning, and pricing are subject to operator confirmation and a separate charter or provider agreement.

The captain or operator may delay, reroute, substitute, or cancel a flight for safety, weather, maintenance, regulatory, crew, airport, or operational reasons.

11. Yacht and Vessel Services

Unless expressly stated otherwise, Yankee Luxury Co. does not operate the vessel and does not replace the authority of the licensed captain or vessel operator.

Capacity, route, boarding location, duration, catering, beverages, swimming, entertainment, decorations, overnight use, and guest conduct are subject to vessel rules and written confirmation.

The captain may alter or cancel the itinerary due to weather, water conditions, safety, law, mechanical issues, marina restrictions, or passenger conduct.

Guests must follow all captain and crew instructions. Illegal substances, unsafe behavior, unauthorized boarding, and prohibited items are not allowed.

12. Shortlets and Private Stays

Property availability, exact location, occupancy, amenities, check-in, identification, deposits, house rules, and cancellation terms are subject to written confirmation and any host or property agreement.

Guests must comply with occupancy limits, quiet hours, smoking, pet, parking, event, visitor, security, and property-use rules.

Parties, commercial filming, events, or additional visitors are prohibited unless approved in writing.

The booking party is responsible for guests, damage, missing items, excessive cleaning, unauthorized use, fines, and other charges allowed by the applicable property agreement.

13. Concierge and VIP Coordination

Concierge services may include research, requests, reservations, errands, transportation, dining, travel, events, celebrations, staffing, security, vendors, and itinerary coordination.

We will use commercially reasonable efforts, but do not guarantee access to sold-out, invitation-only, restricted, unavailable, or third-party-controlled services.

Third-party prices, deposits, minimum spends, dress codes, admission rules, cancellation terms, age limits, and venue policies remain applicable.

You are responsible for reviewing and approving proposed purchases, reservations, providers, and itinerary details before confirmation.

14. Customer Conduct and Prohibited Use

You may not use our website or services to:

• Violate law, regulation, licensing, customs, immigration, safety, or provider rules.
• Submit false identity, payment, insurance, passenger, driver, itinerary, or eligibility information.
• Commit fraud, theft, harassment, abuse, trafficking, exploitation, violence, or other harmful conduct.
• Transport illegal substances, weapons, contraband, or prohibited items.
• Interfere with drivers, crew, captains, operators, property staff, vendors, systems, or other customers.
• Copy, scrape, reverse engineer, misuse, or disrupt the website or its content.

We may suspend or terminate access, cancel a request, remove a passenger or guest, or contact authorities when reasonably necessary for safety, fraud prevention, legal compliance, or protection of people and property.

15. Independent Third-Party Providers

Independent providers are responsible for the services they operate or supply. Their licenses, insurance, operating authority, policies, terms, and privacy notices may apply.

Provider availability and performance may be affected by traffic, weather, maintenance, staffing, venue restrictions, airport operations, marina conditions, property issues, government action, or other circumstances outside our control.

We may substitute a reasonably comparable provider or option when necessary, subject to your approval where the change is material and approval is reasonably possible.

16. Assumption of Risk and Customer Responsibility

Travel, driving, aviation, boating, swimming, nightlife, events, and destination activities involve inherent risks. You are responsible for your conduct, health, personal property, travel documents, legal eligibility, and compliance with applicable rules.

You must disclose relevant accessibility, medical, mobility, allergy, child-safety, or other requirements early enough for the request to be evaluated. We do not provide medical advice or guarantee that every provider can accommodate every need.

You are responsible for passports, visas, entry requirements, licenses, insurance, permits, and other personal documentation unless a written agreement expressly assigns a task to us.

17. Disclaimers

To the maximum extent permitted by law, the website and unconfirmed availability information are provided “as is” and “as available.”

We do not warrant that every website description, price, image, availability result, provider, portal, or service will be uninterrupted, error-free, or available for a particular date.

No website content creates a guarantee, warranty, fiduciary duty, or professional advice relationship unless expressly stated in a signed agreement.

18. Limitation of Liability

To the maximum extent permitted by law, Yankee Luxury Co. will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost opportunity, emotional distress, or loss of enjoyment, arising from the website or a service request.

To the maximum extent permitted by law, our aggregate liability arising from a specific confirmed service will not exceed the amount paid directly to Yankee Luxury Co. for the affected service.

These limitations do not apply where prohibited by law or to liability that cannot legally be limited, including liability determined to result from fraud, willful misconduct, or other non-waivable conduct.

19. Indemnification

To the extent permitted by law, you agree to indemnify and hold Yankee Luxury Co. and its personnel harmless from third-party claims, losses, fines, damage, and reasonable costs arising from your unlawful conduct, material breach of these Terms, misuse of a vehicle or property, false information, unauthorized driver or guest, or damage caused by you or persons under your control.

This section does not require you to indemnify any party for that party’s own negligence, misconduct, or liability where such indemnification is prohibited by law.

20. Force Majeure and Events Beyond Control

We are not responsible for delay, substitution, interruption, or nonperformance caused by events beyond reasonable control, including severe weather, natural disaster, traffic emergency, road closure, accident, mechanical failure, airport or marina closure, labor disruption, public-health event, war, terrorism, cyberattack, utility failure, government action, or provider unavailability.

When reasonably possible, we will assist with alternatives, rescheduling, substitutions, or available remedies under the applicable provider agreement.

21. Website Content and Intellectual Property

The website, brand names, logos, designs, text, layout, graphics, photographs, videos, software, and other content are owned by or licensed to Yankee Luxury Co. and are protected by applicable intellectual-property laws.

You may use the website only for personal or legitimate business inquiry purposes. You may not reproduce, publish, sell, scrape, distribute, modify, create derivative works from, or commercially exploit website content without written permission.

Third-party trademarks, vehicle names, aircraft names, property names, and other marks belong to their respective owners. Their appearance does not imply ownership or endorsement unless expressly stated.

22. Information You Submit

You represent that information and materials you submit are accurate, lawful, and provided with appropriate authority.

You grant us permission to use submitted information, itineraries, instructions, documents, and communications as reasonably necessary to evaluate, arrange, perform, document, and support the requested services.

Our handling of personal information is described in the Privacy Policy.

23. Electronic Communications, Records, and Signatures

You consent to conduct transactions electronically where permitted by law. Electronic communications, checkboxes, typed names, digital signatures, payment actions, and acceptance through an online system may be used to evidence agreement.

You are responsible for providing a working email address and telephone number and for retaining copies of confirmations, agreements, receipts, and policy documents.

You may request a paper copy or ask whether a non-electronic method is available by contacting us before completing the transaction.

24. Communications

By providing contact information, you authorize us to contact you about your inquiry, reservation, payment, schedule, changes, support, safety, and related service matters.

Marketing communications are subject to applicable consent requirements and opt-out rights described in our Privacy Policy.

25. Governing Law and Disputes

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, except where another law must apply.

Before filing a claim, the parties should make a good-faith effort to resolve the dispute by written notice describing the issue and requested resolution.

Subject to any mandatory consumer venue right, claims relating to these Terms or our services may be brought in the state or federal courts serving Hudson County, New Jersey. Eligible claims may also be brought in small-claims court.

Nothing in this section prevents either party from seeking emergency injunctive relief or using a remedy that cannot legally be restricted.

26. General Terms

Entire agreement. These Terms, the Privacy Policy, applicable posted policies, confirmed quote, and transaction-specific agreement form the agreement for the applicable service.

Severability. If a provision is held invalid or unenforceable, it will be enforced to the maximum lawful extent or removed, and the remaining provisions will continue.

No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.

Assignment. You may not assign a confirmed reservation or these Terms without written approval. We may assign our rights and obligations in connection with a business transfer or to an affiliate, subject to applicable law.

Headings. Headings are for convenience and do not change the meaning of the Terms.

Updates. We may update these Terms for future website use and requests. The version accepted with a confirmed transaction remains applicable to that transaction unless the parties agree otherwise or the law requires a change.

27. Contact Information

Questions about these Terms may be sent to: