This Refund Policy applies to payments made to Yankee Luxury Co. (“Yankee Luxury,” “we,” “us,” or “our”). It should be read with the Terms and Conditions, Cancellation Policy, written quote, confirmation, and provider-specific agreement.
1. Scope
This Policy applies to transportation, vehicle rental, chauffeur, airport transfer, corporate travel, shortlet, private aviation, yacht, concierge, custom purchase, and VIP experience payments.
A refund is not automatic because a customer changes plans, does not use a service, arrives late, fails eligibility requirements, or files a dispute. Eligibility depends on the agreement, cancellation timing, work performed, provider commitments, and applicable law.
2. Controlling Terms
If no separate refund terms were provided, this Policy and the default treatment in the Cancellation Policy apply.
3. When a Refund May Be Available
- A cancellation qualifies under the controlling cancellation schedule.
- We or the provider cancel a confirmed service and no accepted substitute, rescheduling option, or credit is provided.
- A verified duplicate payment or billing error occurred.
- A refundable security deposit remains after authorized deductions.
- An unperformed service component was not replaced or otherwise resolved.
- Applicable law requires a refund or remedy.
4. Amounts That May Be Nonrefundable
When disclosed before payment and permitted by law, nonrefundable amounts may include:
- Deposits identified as nonrefundable.
- Completed planning, sourcing, procurement, inspection, coordination, or concierge work.
- Aircraft, yacht, property, vehicle, venue, dining, event, staffing, security, catering, décor, photography, entertainment, or vendor commitments that cannot be recovered.
- Rush, delivery, repositioning, permit, handling, or administrative costs already incurred.
- Tickets, custom purchases, personalized items, groceries, flowers, gifts, and perishable goods.
- No-show, late-cancellation, dispatch, waiting, overtime, mileage, fuel, toll, parking, cleaning, damage, fine, or recovery charges authorized by the agreement.
We will not label a charge nonrefundable merely to avoid a legal refund obligation.
5. Service-Specific Review
| Service | Primary Refund Considerations | Controlling Document |
|---|---|---|
| Chauffeur & Airport | Cancellation timing, dispatch, waiting, tolls, parking, route changes, and completed service. | Transportation confirmation |
| Vehicle Rental | Vehicle hold, delivery, eligibility, damage, mileage, fuel, and provider costs. | Rental agreement |
| Corporate & Group | Planning, fleet allocation, staffing, permits, staging, and reduced scope. | Corporate proposal |
| Shortlet | Property rules, nights used, host charges, cleaning, damage, and preparation. | Property agreement |
| Private Aviation | Aircraft commitment, repositioning, crew, airports, permits, handling, and catering. | Charter agreement |
| Yacht | Vessel deposit, crew, marina, catering, décor, weather terms, and operator costs. | Vessel agreement |
| Concierge & VIP | Planning work, tickets, reservations, custom purchases, staffing, and each itinerary component. | Concierge proposal |
A combined itinerary may produce different refund outcomes for different components.
6. Partial Refunds
A partial refund may be issued when one portion remains refundable but another portion has been performed, committed, used, or charged.
Deductions may include completed services, cancellation charges, nonrecoverable provider payments, disclosed planning charges, damage, cleaning, mileage, fuel, tolls, parking, fines, or an accepted service credit.
When an approved refund is less than the amount paid, we will provide a written explanation.
7. Cancellation by Us or a Provider
Depending on the agreement and availability, we may offer a comparable substitute, rescheduling, an accepted credit, a partial refund for the affected portion, or a full refund of the amount paid for the unperformed affected service.
Other services that remain available are not automatically refundable because one itinerary component changes.
8. Duplicate Charges and Billing Errors
Report a suspected duplicate or incorrect charge promptly. Include the customer name, date, amount, payment method, invoice or confirmation reference, and a statement excerpt or screenshot.
A verified duplicate payment or overcharge will be corrected. A pending authorization and a completed charge are not necessarily duplicates.
Do not send a complete payment-card number by email.
9. Security Deposits and Authorization Holds
A payment-card hold is not necessarily money received by Yankee Luxury Co. Release timing may depend on the processor and financial institution.
A refundable deposit may be applied to damage, excess mileage, fuel, charging, tolls, parking, fines, cleaning, missing items, late return, smoking, unauthorized use, or other charges allowed by the agreement. The remaining refundable balance is returned after inspection and reconciliation.
10. Service Credits
A credit may be offered when rescheduling is practical, a provider offers credit, or the customer agrees to preserve funds for future service.
- Credits may be limited to the named customer, provider, or service category.
- They must be used by the stated expiration date.
- Future availability and price differences apply.
- They cannot be sold or exchanged for cash unless the written credit states otherwise.
A customer is not required to accept a credit when law or the controlling agreement requires a cash refund.
11. Refund Method
Approved refunds are normally returned to the original payment method. Another lawful method may be used when the original method is unavailable, the account is closed, the processor requires it, or the parties agree in writing.
Refunds ordinarily cannot be redirected to another person, card, bank account, or entity without verification.
12. Review and Processing Time
We identify the booking and controlling terms.
We reconcile work, provider costs, and charges.
We send the written refund, credit, or denial outcome.
The approved amount is sent to the processor.
We generally aim to complete internal review within 10 business days after receiving the information reasonably needed. Complex aviation, yacht, property, damage, insurance, international, vendor, or disputed transactions may require more time.
After initiation, the bank, card issuer, or payment processor may require additional time to post the refund.
13. How to Request a Refund Review
Email [email protected] with the subject line “Refund Review Request.” Include:
- Customer or company name.
- Telephone number and booking email.
- Service date and category.
- Confirmation, invoice, or payment reference.
- Amount requested and reason.
- Supporting cancellation confirmation, photos, receipts, or statements.
Do not email full card numbers, passwords, Social Security numbers, or unrequested identity documents.
14. Payment Disputes and Chargebacks
Contact us promptly so we can investigate a duplicate charge, cancellation, or service issue before a payment dispute is filed.
A chargeback does not create a right to a refund. We may provide the processor with booking confirmations, agreements, communications, and service records.
This does not prevent a lawful dispute of an unauthorized or incorrect transaction.
15. Used or Completed Services
Completed transportation, occupied nights, flown charter segments, completed yacht time, purchased tickets, delivered products, used reservations, and completed concierge work are generally not refundable merely because the customer changed plans or was dissatisfied.
Service-quality concerns should be reported promptly for review under the agreement and applicable law.
16. Consumer Rights
Nothing in this Policy excludes, limits, or replaces a refund, warranty, cancellation right, remedy, or consumer protection that cannot legally be waived.
This Policy does not create a universal three-day cancellation period or a full-refund right for every online, telephone, travel, rental, transportation, aviation, yacht, property, or concierge booking.
When law or the controlling agreement provides greater protection, it controls.
17. Refund Contact
1078 Summit Ave, 742
Jersey City, NJ 07307
Phone: 845-479-6709
Email: [email protected]